Refund

Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refund will be processed within 30 days after confirming all the details and if eligible for refund.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ecom@haidengroup.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. All B2B transactions on bulk purchase will not be eligible.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at ecom@haidengroup.com 

Shipping

To return your product, you should mail your product to:

HAIDEN Technology Pvt. Ltd.
Prop No 8, Khasra No 13/4 & 13/5, Gali No 14,Railway Road, Sameypur, Delhi-110042 India

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 All the above refund policy will be applicable only on products purchased on www.controld.in. This is not valid for any other purchase done on other eCommerce websites, e-Pharmacies, Trade orders, B2B transactions or any other sale of Control D products other than this website.